1. Unopened Products
We offer a 30 day return policy for all* products returned in their original and undamaged packaging. If the product is older than 30 days, it is at our discretion if we accept it for return.
A credit will be issued for the original purchase price of the product, less our original freight costs, if any were incurred.
*The only exception to this is where the product is a special order item. We will notify you if this is the case when we confirm you order.
2. Opened Products
We offer a 30 day return policy for all* opened products as long as the item itself is not damanged or modified in any way. If the product is older than 30 days, it is at our discretion if we accept it for return.
A credit will be issued for the original purchase price of the product, less our original freight costs & any re-packaging costs, if any were incurred.
*The only exception to this is where the product is a special order item. We will notify you if this is the case when we confirm you order.
3. Damaged In Transit, Incorrectly Shipped, Products that don’t match their description or otherwise under Statuatory Warranty.
If your product is damaged in transit, incorrectly shipped, doesn’t match description etc contact us immediately upon receipt of the product.
If it’s found to be the case, we will issue a credit for the original purchase price of the product and associated freight costs.
If you return a product claiming it was damaged in transit or incorrectly shipped but we find the product is in full working condition, any defects or damage were caused after you took receipt of the product or the product was shipped correctly, it will be returned to you. You will be invoiced any freight & packaging costs with the return.
4. Return of Faulty Products
Upon receipt of a product claimed to be faulty, where the fault cannot be observed by our internal testing, we will forward the product to the manufacturer or its authorised service centre or agent for assessment.
If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a repair, replacement or refund, as appropriate.
If the fault does not fit the above criteria and is not covered under the manufacturer's warranty or extended warranty (where applicable), then we will provide you with a quote for the repair costs and ask you if you wish to proceed with the repair.
Once the product is returned to us by the manufacturer or service agent, we will arrange return delivery of the product to you.
For products where the fault does not fit the above criteria and is not covered by the manufacturer's warranty or extended warranty (where applicable), we will require payment of the manufacturer's service charges and any costs associated with processing of the return prior to returning the product to you
5. Returns Procedure
Before returning a product, please contact us first.
We will require the following information:
- Your Name
- Your Order Number or Your Invoice Number
- Item Product Model or Description.
- Reason for return
(if you do not have all this information, please contact us and we will endeavor to get it for you. In some cases it helps if you can provide us with a rough purchase date)
Please do not write on or attach labels to the product being returned; otherwise, the return may not be accepted, as it will be deemed damaged.
If an item is returned for repair and is found not to be damaged or faulty, or no compatibility issues are found, then a fee may be applied for time spent investigating the fault.
Snake Bite Warranties specify repair OR replacement. A faulty item will not automatically be replaced, but will only be replaced if a repair of the item is not possible. Also, if an item needs to be replaced and an equivalent item is available, Snake Bite reserve the right to upgrade to a different item at our discretion. Upgraded items may not be brand new, but will be in good and reasonable condition for use. The decision about what type of repair or replacement rests exclusively with Snake Bite.
